EVERY CALL. A CLEAR NEXT STEP.

Welcome every caller.
Guide the next step.

Help callers reach the right team with a clear greeting and simple menu options. SMSflix helps businesses plan IVR requirements, organise call flows and discuss suitable routing and setup support.

Speak with our team about your departments, business hours, preferred languages and expected call volume.

Request IVR Pricing ↗Chat on WhatsApp ↗
YOUR CALL. YOUR CHOICE.

Your Business

Illustrative IVR call
Voice prompt
ଓଡ଼ିଆ ଭାଷା ଚୟନ କରାଗଲା।

ବୁକିଂ ପାଇଁ ୨ ଦବାନ୍ତୁ। ବୁକିଂ ସ୍ଥିତି ଜାଣିବା ପାଇଁ ୩ ଦବାନ୍ତୁ।

1

Interactive IVR illustration. Tap 1 for Odia, 2 for booking, 3 for booking status or 0 for assistance. No call is placed.

MAKE EVERY CALL EASIER

Help Callers Reach
the Right Team

A well-planned IVR gives callers clear choices and helps your team organise incoming enquiries. Start with the departments customers need most, then keep the route to assistance simple.

01

Welcome callers clearly

Introduce your business and explain the available options with an understandable greeting.

02

Organise incoming enquiries

Route calls according to the caller’s selection and your agreed department structure.

03

Set expectations outside office hours

Explain your opening hours and provide an appropriate next step when your team is unavailable.

CORE SERVICES

IVR Setup Around
Your Business Calls

Choose the greeting, menu structure and routing your business needs. Your proposal should identify the available features, platform dependencies and setup responsibilities.

01

Business Greetings and Announcements

Prepare an opening message that introduces your business and explains what callers can do next. Confirm script, recording and revision requirements.

02

Single-Level and Multi-Level Menus

Plan simple department choices or additional menu levels where necessary. Keep options relevant and make it easy to reach assistance.

03

Department and Team Call Routing

Configure supported routing to agreed teams or numbers. Review team availability and the destination for each option.

04

Business-Hours and Holiday Routing

Define how calls are handled during working hours, holidays and periods when your team is unavailable.

05

Language Options and Voice Prompts

Discuss the languages your callers need, including Odia, Hindi or English. Confirm recording availability and any additional charges.

06

Testing and Configuration Support

Check greetings, menu selections and routing before launch, then explain how agreed configuration changes and support requests are handled.

Call recording, queues, voicemail, callback requests, reporting and CRM integration depend on the selected platform and should be confirmed separately.

START WITH YOUR CALL FLOW

What Should Your
IVR Help Callers Do?

Your requirementSetup to discuss
Hear a business welcome messageGreeting and announcement setup
Choose Sales, Support or AccountsDepartment selection menu
Select a preferred languageLanguage selection and recorded prompts
Reach different teams during office hoursBusiness-hours routing
Receive guidance when the office is closedAfter-hours announcement and supported next steps
Navigate several departments or branchesMulti-level IVR, where appropriate
Connect call information with business softwareSupported integration assessment

GETTING STARTED

How We Plan and Set Up
Your Business IVR

  1. 01

    Discuss your requirements

    Review call purpose, departments, languages, business hours and expected volume.

  2. 02

    Define your call flow

    Agree greetings, menu options, routing destinations and handling for unanswered calls.

  3. 03

    Prepare the setup

    Confirm the selected platform, number arrangements, required documents and voice prompts.

  4. 04

    Test the caller journey

    Check each menu option, routing destination and agreed exception scenario.

  5. 05

    Launch and review

    Activate the agreed setup, explain support arrangements and review available call information.

INDUSTRY USE CASE

IVR for Businesses and Organisations

Retail and distribution businesses

Route product enquiries, order-related calls and dealer enquiries.

Schools and training institutes

Direct admission enquiries, administrative calls and parent enquiries.

Clinics and appointment-based businesses

Route appointment enquiries and administrative calls to the appropriate team.

Real estate businesses

Direct property enquiries and existing-customer calls.

Hotels and hospitality businesses

Route reservation enquiries, reception calls and event enquiries.

Service companies

Separate new enquiries, customer support and accounts-related calls.

PRICING AND PACKAGES

IVR Pricing and Packages

Your IVR quote depends on the number arrangement, platform, menu structure, routing requirements and call usage. Share your expected requirements for a clear breakdown of setup, recurring and usage charges.

Setup charges: Call-flow planning, configuration and agreed voice-prompt preparation.

Recurring charges: Number rental, platform subscription and other agreed ongoing services.

Usage charges: Call minutes, forwarding or other usage-based charges, where applicable.

Additional work: Extra recordings, integrations or changes outside the agreed scope.

Get IVR Pricing ↗

What your proposal covers

Confirmed package price and billing period

Number type and rental arrangements

Included menu levels and routing destinations

Call allowances and additional usage rates

Language options and recording charges

Business-hours and holiday configuration

Reporting or recording features, if included

Setup, testing and launch assistance

Configuration changes and support scope

Renewal, cancellation and number-access arrangements

Taxes and separate third-party charges

YOUR LOCAL IVR TEAM

Plan Your Business Call Flow
with SMSflix

SMSflix is a unit of Interface Software Services. Contact our team to discuss your incoming calls, department structure and customer support requirements.

We will help define the proposed IVR setup, platform requirements and support responsibilities before work begins.

Chat on WhatsApp ↗

BASED IN ODISHA. CONNECTING ACROSS INDIA.

Supporting businesses
across Odisha and India.

Connect with our Bhubaneswar team to discuss IVR requirements for your business in Odisha or elsewhere in India. Share your location, departments and call-handling needs so we can assess suitable setup and remote support arrangements.

Cities across Odisha

  • Bhubaneswar
  • Cuttack
  • Rourkela
  • Berhampur
  • Sambalpur
  • Puri
  • Balasore
  • Baripada
  • Bhadrak
  • Jharsuguda
  • Angul
  • Dhenkanal
  • Jeypore
  • Koraput
  • Rayagada
  • Balangir
  • Bargarh
  • Bhawanipatna
  • Kendrapara
  • Jagatsinghpur
  • Jajpur
  • Keonjhar

State capitals across India

  • AmaravatiAndhra Pradesh
  • ItanagarArunachal Pradesh
  • DispurAssam
  • PatnaBihar
  • RaipurChhattisgarh
  • PanajiGoa
  • GandhinagarGujarat
  • ChandigarhHaryana & Punjab
  • ShimlaHimachal Pradesh
  • RanchiJharkhand
  • BengaluruKarnataka
  • ThiruvananthapuramKerala
  • BhopalMadhya Pradesh
  • MumbaiMaharashtra
  • ImphalManipur
  • ShillongMeghalaya
  • AizawlMizoram
  • KohimaNagaland
  • BhubaneswarOdisha
  • JaipurRajasthan
  • GangtokSikkim
  • ChennaiTamil Nadu
  • HyderabadTelangana
  • AgartalaTripura
  • LucknowUttar Pradesh
  • DehradunUttarakhand
  • KolkataWest Bengal

Our office is in Saheed Nagar, Bhubaneswar. Contact us to arrange a visit or discuss remote support for your city.

A LITTLE CLARITY

Questions About
IVR Services

Chat on WhatsApp ↗
What is IVR?

Interactive Voice Response is a system that plays recorded prompts and lets callers choose options to reach information or the appropriate team.

Are IVR and cloud telephony the same?

No. IVR handles greetings and caller selections. Cloud telephony is a broader phone-service platform that may include IVR alongside routing, recording and reporting features.

How much do IVR services cost?

Costs depend on the platform, number arrangement, menu structure and usage. Request a quote separating setup, subscription and call charges.

Can I use my existing business number?

This depends on your existing provider and the selected platform. Forwarding, porting or a separate number may need to be assessed.

Can calls be routed to different departments?

Supported routing can direct callers to agreed teams or numbers based on their selection and your configuration.

Can the greeting be in Odia, Hindi or English?

Discuss the languages you require. Recording availability, script preparation and charges should be confirmed in the proposal.

What happens outside business hours?

The setup can include an agreed announcement and supported next steps. Confirm the platform’s available after-hours options.

Are call recording and reports included?

These depend on the platform and package. Confirm availability, access, retention and any additional charges before setup.

Can IVR connect with our CRM?

Integration depends on the capabilities of both systems, available APIs and account permissions. It requires a separate assessment.

How long does IVR setup take?

Timing depends on number activation, documentation, recordings and call-flow complexity. An estimated schedule should be agreed after reviewing your requirements.

Can we change menu options later?

Changes may be possible within the platform’s capabilities. Confirm who manages them and whether additional charges apply.