01
Connect customer information
Assess how supported integrations can make relevant enquiry and customer details available to your team.
CONNECT YOUR SYSTEMS. SIMPLIFY CONVERSATIONS.
Turn a “hello”
into your next
happy customer.
Connect WhatsApp with your CRM, website and business systems. SMSflix helps businesses plan WhatsApp Business API setup, supported integrations and messaging workflows around their customer communication needs.
YOUR SYSTEM. A CUSTOMER UPDATE.
Your business systemOrder confirmed · #1042
Agreed message trigger
S
Your businessWhatsApp integration preview
ILLUSTRATIVE EXAMPLE
Hi Priya, your order #1042 is confirmed. We’ll share an update when it is ready.
10:30Thank you!10:31 ✓✓
You’re welcome. Our team is here if you need assistance.
10:31Illustrative integration workflow. No message is sent.
CONNECTED BUSINESS MESSAGING
Bring Customer Messages and
Business Systems Together
Plan how customer conversations and business information should work together. Start with the systems your team uses and the messages your customers need.
02
Trigger timely updates
Plan messages around agreed events, such as a booking confirmation, order update or service request.
03
Coordinate team responses
Choose a suitable inbox and routing workflow so staff can manage conversations and follow up. A team inbox is part of the chosen software solution.
CORE SERVICES
Setup and Integration for
Your Business Messaging
Choose the setup, integrations and support your business needs. We will review your existing accounts, software and messaging requirements before agreeing the implementation scope.
01
Account and Number Setup Assistance
Review business account readiness, number eligibility and the onboarding steps for the chosen solution. Plan your WhatsApp Business API setup with the account requirements clearly defined.
02
Business Profile and Template Assistance
Prepare business profile information and message templates for applicable review processes. We help organise the content and explain the steps; approval is not guaranteed.
03
CRM Integration
Assess supported connections for enquiry details, customer records, conversation routing and follow-up workflows. Scope WhatsApp CRM integration around your existing software.
04
Website and Application Integration
Connect supported websites or applications to agreed messaging events and workflows. Review message triggers, data fields and access requirements before API integration.
05
Team Inbox and Routing Setup
Configure the selected inbox solution, staff access and conversation assignment where included. Confirm the seats and routing features your team requires.
06
Testing, Monitoring and Support
Test message triggers and available status updates, review failures and explain the ongoing support included. Agree how integration issues will be reported and handled.
CHOOSE YOUR SETUP
Which WhatsApp Solution
Does Your Business Need?
| Your requirement | Service to discuss |
|---|---|
| Connect WhatsApp with your CRM or website | WhatsApp Business API integration |
| Send updates triggered by business events | API messaging workflow |
| Let staff manage conversations together | A suitable team inbox solution |
| Answer common questions automatically | WhatsApp Chatbot ↗ |
| Plan offers and customer campaigns | WhatsApp Marketing ↗ |
| Review an existing number or platform | Account assessment and migration options |
GETTING STARTED
How We Set Up Your
WhatsApp Business Integration
01 Discuss your requirements
Review your business systems, message purposes, expected usage and team workflow.
02 Assess account readiness
Check the existing account, phone number and applicable onboarding requirements.
03 Prepare the integration
Agree data fields, message triggers, templates and access requirements.
04 Test and launch
Validate the agreed workflows, message handling and staff processes before launch.
05 Review and support
Examine available reports, resolve integration issues and maintain the agreed setup.
INDUSTRY USE CASE
WhatsApp API Integrations for
Businesses
Retail and e-commerce
Order confirmations, delivery updates and customer support routing.
Schools and training institutes
Admission enquiry routing, registration updates and requested course information.
Clinics and appointment-based businesses
Appointment confirmations, schedule changes and administrative updates.
Real estate businesses
Enquiry routing, requested property details and site-visit reminders.
Hotels and travel businesses
Booking confirmations, itinerary updates and service enquiries.
Service companies
Booking updates, service request notifications and follow-up workflows.
PRICING AND PACKAGES
WhatsApp Business API
Pricing and Setup Costs
Your quote depends on the platform, integrations, messaging usage and support you require. Share your expected workflow for a clear breakdown of initial setup, recurring fees and applicable messaging charges.
Get WhatsApp API Pricing ↗What your proposal covers
Available packages and confirmed prices
Account setup and onboarding assistance
Integration and custom development charges
Platform subscription or team inbox fees
Applicable Meta messaging charges and any provider markup
Staff seats or usage limits, where relevant
Maintenance and support
Taxes and separate charges
SMSflix service charges, third-party platform fees and messaging charges are itemised in your proposal. Request current rates.YOUR LOCAL INTEGRATION TEAM
Work with the SMSflix Team
SMSflix is a unit of Interface Software Services. Contact our team to discuss WhatsApp Business API setup, your existing software and the integration support your business needs.
Contact our team ↗BASED IN ODISHA. CONNECTING ACROSS INDIA.
Supporting businesses
across Odisha and India.
Connect with our Bhubaneswar team to discuss WhatsApp Business API services in Odisha and integration requirements across India. Share your location, business systems and messaging needs so we can assess setup and remote support.
Cities across Odisha
- Bhubaneswar
- Cuttack
- Rourkela
- Berhampur
- Sambalpur
- Puri
- Balasore
- Baripada
- Bhadrak
- Jharsuguda
- Angul
- Dhenkanal
- Jeypore
- Koraput
- Rayagada
- Balangir
- Bargarh
- Bhawanipatna
- Kendrapara
- Jagatsinghpur
- Jajpur
- Keonjhar
State capitals across India
- AmaravatiAndhra Pradesh
- ItanagarArunachal Pradesh
- DispurAssam
- PatnaBihar
- RaipurChhattisgarh
- PanajiGoa
- GandhinagarGujarat
- ChandigarhHaryana & Punjab
- ShimlaHimachal Pradesh
- RanchiJharkhand
- BengaluruKarnataka
- ThiruvananthapuramKerala
- BhopalMadhya Pradesh
- MumbaiMaharashtra
- ImphalManipur
- ShillongMeghalaya
- AizawlMizoram
- KohimaNagaland
- BhubaneswarOdisha
- JaipurRajasthan
- GangtokSikkim
- ChennaiTamil Nadu
- HyderabadTelangana
- AgartalaTripura
- LucknowUttar Pradesh
- DehradunUttarakhand
- KolkataWest Bengal
Our office is in Saheed Nagar, Bhubaneswar. Contact us to arrange a visit or discuss remote support for your city.
What is the WhatsApp Business API?
It is a way to connect WhatsApp business messaging with software and business workflows. The setup can support messaging integrations, automation and staff tools through the chosen solution.
How is it different from the WhatsApp Business app?
The Business app provides an app-based experience for managing business conversations. An API solution connects messaging with other systems and may use separate software for a staff inbox, automation and reporting.
Can you connect WhatsApp with my CRM?
Share your CRM name and the workflow you need. We will assess available connectors or APIs, access requirements and the scope of integration.
Can my website trigger WhatsApp messages?
A supported integration can connect agreed website events with messaging workflows. We will review the trigger, recipient permissions and applicable message requirements before implementation.
Can I use my existing WhatsApp business number?
We will review the number’s current setup and the chosen platform before confirming onboarding, coexistence or migration options. Availability depends on the account and solution.
What information is needed to get started?
Requirements vary by setup. Our team will explain the business details, account access, phone number and other information needed after reviewing your current position.
Can you help prepare message templates?
Template assistance can be included in the agreed scope. We can help organise the message purpose and content for applicable review, but approval is not guaranteed.
Does API setup include a blue tick?
Do not assume that it does. API onboarding and any verification badge have separate requirements. We will clarify the available process without promising a badge.
Can several staff members respond to customers?
This depends on the inbox software selected. We will confirm staff seats, access controls and conversation assignment features included in the proposal.
Is a chatbot included with the API integration?
A chatbot is a separate workflow or software capability. It can be discussed alongside API integration, with its scope and charges identified in the proposal.
How much does WhatsApp Business API setup cost?
Costs depend on onboarding, integrations, platform software, usage and support. Request a breakdown of one-time charges, recurring fees and applicable messaging costs.
How long does implementation take?
Timing depends on account readiness, onboarding requirements, integrations, content and testing. We will outline the delivery stages after reviewing your requirements.