01
Keep track of feedback
Organise reviews and mentions from the platforms included in your agreement.
LISTEN CAREFULLY. RESPOND THOUGHTFULLY.
Your reputation starts
with how you respond.
Understand how customers describe your business online and respond with clarity. SMSflix helps businesses review their online presence, organise customer feedback and plan appropriate responses across agreed platforms.
Speak with our team about your business profiles, customer reviews and reputation-management priorities.
LISTEN CAREFULLY. RESPOND THOUGHTFULLY.
Your BusinessReputation Overview
ReviewsResponsesRecurring feedback
Customer feedback
ILLUSTRATIVE REVIEW
“The team was helpful. Appointment updates could be clearer.”
Draft response
Thank you for your feedback. We will share your suggestion about appointment updates with our team.
Response awaiting approvalNew review → Draft response → Business approval → Published response
Illustrative review-management workflow. No real customer reviews or performance results are shown.
TURN FEEDBACK INTO USEFUL ACTION
Understand Customer Feedback
and Respond Consistently
02
Respond with context
Prepare thoughtful replies that address the customer’s concern and reflect your business voice.
03
Identify recurring issues
Summarise repeated feedback so your team can consider practical service improvements.
CORE SERVICES
Reputation Support Around
Your Business Presence
01
Online Presence Review
Assess agreed business profiles, visible reviews and relevant search results to establish priorities.
02
Review and Mention Monitoring
Track supported sources at an agreed frequency and organise items requiring attention.
03
Review Response Preparation
Draft relevant responses for business approval, with agreed tone and escalation rules.
04
Business Profile Consistency
Review contact details, opening hours and other agreed profile information for inconsistencies.
05
Customer Feedback Processes
Plan neutral requests for genuine feedback without fabricated reviews or selective positive-review solicitation.
06
Reporting and Issue Escalation
Summarise activity, recurring concerns and issues requiring the business owner’s attention.
Review removal and platform decisions cannot be guaranteed. Potential policy violations can be assessed for reporting through the platform’s available process.
START WITH YOUR REPUTATION PRIORITIES
Where Does Your Business
Need Reputation Support?
| Your requirement | Setup to discuss |
|---|---|
| Understand your current online presence | Reputation review |
| Keep track of new reviews | Agreed-platform monitoring |
| Respond to customer concerns | Response drafting and approval |
| Correct inconsistent business details | Profile information review |
| Request genuine customer feedback | Neutral feedback-request process |
| Handle a serious or sensitive complaint | Escalation and business-led response planning |
| Report potentially prohibited content | Platform-policy assessment and reporting assistance |
GETTING STARTED
How We Plan
Your Reputation Management
01 Understand your business
Review platforms, concerns and responsibilities.
02 Assess the current presence
Identify profiles, feedback and information gaps.
03 Agree the workflow
Define monitoring, approvals, tone and escalation.
04 Manage agreed activities
Prepare responses and maintain the activity record.
05 Review and improve
Discuss recurring feedback and adjust priorities.
INDUSTRY USE CASE
Reputation Management for Businesses
Restaurants and cafés
Review monitoring and service-feedback responses.
Hotels
Guest feedback and response coordination.
Retail stores
Shopping-experience feedback.
Clinics
General service-feedback responses that protect patient privacy.
Training institutes
Enquiry and learner-experience feedback.
Professional services
Client feedback and business-profile consistency.
PRICING AND PACKAGES
Online Reputation Management Pricing
Your quote depends on the number of profiles, monitoring frequency, review volume, response scope and reporting requirements.
Get ORM Pricing ↗What your proposal covers
Platforms and profiles included
Initial presence review
Monitoring frequency
Response-drafting allowance
Approval and publishing responsibilities
Profile-information updates
Feedback-request process
Escalation arrangements
Reporting frequency
Tool subscriptions, additional work and taxes
YOUR LOCAL SUPPORT TEAM
Discuss Your Online Reputation
with SMSflix
Contact our team to discuss your business profiles, customer feedback and response-management requirements. We will define the platforms, responsibilities and approval process before work begins.
Chat on WhatsApp ↗BASED IN ODISHA. CONNECTING ACROSS INDIA.
Supporting businesses
across Odisha and India.
Discuss your business locations and the profiles you need help managing with our Bhubaneswar team. We will agree the scope and remote collaboration arrangements for your business.
Cities across Odisha
- Bhubaneswar
- Cuttack
- Rourkela
- Berhampur
- Sambalpur
- Puri
- Balasore
- Baripada
- Bhadrak
- Jharsuguda
- Angul
- Dhenkanal
- Jeypore
- Koraput
- Rayagada
- Balangir
- Bargarh
- Bhawanipatna
- Kendrapara
- Jagatsinghpur
- Jajpur
- Keonjhar
State capitals across India
- AmaravatiAndhra Pradesh
- ItanagarArunachal Pradesh
- DispurAssam
- PatnaBihar
- RaipurChhattisgarh
- PanajiGoa
- GandhinagarGujarat
- ChandigarhHaryana & Punjab
- ShimlaHimachal Pradesh
- RanchiJharkhand
- BengaluruKarnataka
- ThiruvananthapuramKerala
- BhopalMadhya Pradesh
- MumbaiMaharashtra
- ImphalManipur
- ShillongMeghalaya
- AizawlMizoram
- KohimaNagaland
- BhubaneswarOdisha
- JaipurRajasthan
- GangtokSikkim
- ChennaiTamil Nadu
- HyderabadTelangana
- AgartalaTripura
- LucknowUttar Pradesh
- DehradunUttarakhand
- KolkataWest Bengal
Our office is in Saheed Nagar, Bhubaneswar. Contact us to arrange a visit or discuss remote support for your city.
What does online reputation management include?
The agreed service may include reviewing business profiles, monitoring feedback, preparing responses and reporting recurring concerns. Your proposal will identify the platforms and activities covered.
How is ORM different from SEO?
ORM focuses on customer feedback, reviews and the way your business is represented online. SEO focuses on helping relevant website content be found through search. They may share some priorities but have different scopes.
Can you respond to Google reviews?
We can discuss response preparation and supported profile management after confirming authorised access and responsibilities. Publishing arrangements must be agreed with your business.
Will responses need our approval?
The approval process should be agreed before work begins. Sensitive complaints and business commitments should be escalated to the authorised person.
Can negative reviews be removed?
A negative opinion alone is not a reason to promise removal. Suspected policy violations can be assessed and reported, but the platform decides whether to remove content.
Can you guarantee a higher rating?
No. Ratings reflect customer feedback and platform processes. The service focuses on agreed monitoring, response and improvement activities.
Do you create or purchase reviews?
No. Reviews should come from genuine customer experiences. Feedback requests should be neutral rather than designed to obtain only positive reviews.
Which platforms can be monitored?
The supported sources and monitoring frequency will be defined in your proposal. Access, platform capabilities and tools affect coverage.
How are sensitive complaints handled?
They should be escalated to your authorised team. Public responses should avoid exposing private customer information or making unapproved commitments.
Can you manage multiple business locations?
This can be assessed based on the number of profiles, access arrangements, response volume and reporting requirements.
How much does ORM cost?
Costs depend on profiles, platforms, review volume, monitoring frequency and response scope. Request a proposal outlining inclusions and additional charges.
What will the reports include?
Agreed reports may summarise reviewed feedback, responses prepared, outstanding approvals and recurring issues. The exact format and frequency will be confirmed.